The MillRock Way
MillRock not only provides Quality Casework – we become a member of our client’s team and embrace the process through intentional partnership. We are solution based in our thinking and desire to be your go-to strategic partner. We accept challenges and do what it takes for Exceptional Service.
Customer Service
Our experience through hundreds of projects (over 250 to be exact) has helped us develop systems and processes to assure nothing drops through the cracks. All parts and pieces are delivered complete, cabinets and appliances fit and function as intended, and projects are completed on time without cost overruns.
Estimating
Invitations to Bid or Requests for Quotes are assigned to a MillRock Estimator who oversees the entire estimating process. MillRock proposals are comprehensive and fully inclusive, capturing manufacturing, shop drawings, sample rooms, and delivery while also offering suggestions for value engineering when appropriate for demanding budgets.
Project Management
Project Management is what sets us apart. You’ll be assigned a dedicated project manager who becomes your single point of contact, ensuring accurate implementation throughout the process, including predicting and preventing problems before they happen. From initial conversation to delivery, your project manager thoroughly documents your project to maintain the high standards to which we hold our team to complete your project on time and within budget.
Shop Drawing Process
In-house shop drawings are drafted specifically for your project. Our CAD specialist and project managers assure adherence to design intent and maintain correct form and function throughout our shop drawing processes:
– Site verification and field measurements, when needed
– Analyzing and correcting design documents for fit and function of appliances
– Value engineering for best quality and value
– Advising for ADA compliance
– Advising for Brand Design compliance
Samples
When custom finishes are required, we provide matching samples of requested finishes to meet and follow as control throughout the project’s process.
We also provide complete model kitchens and vanities when model rooms are required prior to manufacturing.
Delivery
MillRock is proud to partner with Interchange (a 3PL logistics company) and CV International (freight brokerage/compliance) to transport and deliver projects directly to the construction site, on time while minimizing shipping damage.
We also use a unique labeling system to ensure delivery accuracy and accountability. Every cabinet and filler is labeled for the specific room/unit where it will be installed for ease of receiving, distribution, installation, and accountability.